Privacy policy

1. Introduction

At Lifector, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

  • Personal Information: Name, email address, phone number, shipping/billing address, and order details.
  • Technical Information: IP address, browser type, device information, and browsing behavior.
  • Transaction Data: Purchase history, payment method (processed securely via Shopify).

3. How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates, confirmations, and support
  • To improve our website, services, and customer experience
  • To prevent fraud and ensure platform security
  • To send promotional messages (only with your consent)
  • To offer personalized deals based on your purchase history

4. Consent

  • By placing an order, you consent to the collection and use of your information for order processing.
  • You may opt out of marketing communications at any time by contacting us at support@lifector.com.pk.

5. Sharing of Information

  • We do not sell or rent your personal data.
  • Your information may be shared with trusted third parties only as necessary, including:
    • Shipping and courier partners
    • Payment processors
    • IT and platform service providers
  • We may disclose information if required by law or legal request.

6. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

7. Shopify Hosting & Payments

  • Our store is hosted on Shopify Inc., which provides a secure eCommerce platform.
  • Payments are processed through Shopify and comply with PCI-DSS security standards.
  • Your payment information is encrypted using SSL and stored securely.

8. Third-Party Services

  • Our website may include links to third-party websites or services.
  • We are not responsible for their privacy practices.
  • We do not control data handling by platforms such as Facebook, Instagram, YouTube, or Google.

9. Security

We implement industry-standard security measures to protect your personal data. While no system is completely secure, we follow best practices including encryption and secure data storage.

10. Cookies

We use cookies to enhance your browsing experience, track site usage, and improve functionality. These include:

  • Session cookies (store login/session data)
  • Analytics cookies (track visits and behavior)
  • Cart cookies (store cart data temporarily)

You may disable cookies through your browser settings.

11. Your Rights

  • You may request access, correction, or deletion of your personal data.
  • You may opt out of marketing communications at any time.

12. Age Requirement

By using this website, you confirm that you are at least 16 years old or using the website under parental supervision.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of our website indicates acceptance of any changes.

14. Contact Us

If you have any questions or concerns, please contact us at support@lifector.com.pk.